Explore the cost to implement AI customer support for software startups, including pricing factors, hidden costs, build vs buy, and AI support platforms.

A customer notices a suspicious transaction late at night.  They immediately open their banking app. Panic kicks in. They start a chat. The chatbot gives a generic answer. Then they call support. After waiting several minutes, the agent asks them to explain everything again.  At that moment, the customer is thinking: “Why is this so difficult?”  This is