Azeon at Customer Contact Week 2026 -

Azeon at Customer Contact Week 2026 — Las Vegas

CX · AI Upcoming

Customer Contact Week 2026

The world's largest customer contact event. Azeon will be at Caesars Forum, Las Vegas at booth #1612 to meet CX and contact centre leaders exploring the next generation of AI-driven support.

June 22–25, 2026

Las Vegas, United States

Caesars Forum

3,000+ Attendees

Book a Meeting at CCW

About the Event

What is Customer Contact Week?

The global benchmark for customer contact and CX leadership, running for 25+ years.

Customer Contact Week (CCW) is the world's largest gathering of customer contact and CX leaders, held annually at Caesars Forum, Las Vegas. Now in its 2026 edition, CCW brings together over 3,000 senior executives, practitioners, and solution providers for four days of keynotes, workshops, think tanks, and a major expo hall.

The 2026 agenda confronts what CCW calls the "year of accountability": moving beyond AI experimentation into operational deployment. Sessions span agentic AI, workforce optimisation, self-service strategy, compliance, and the human impact of automation.

The CCW Expo Hall is where solution providers offer live demos, 1:1 meetings, and hands-on showcases across AI, analytics, CX management, and automation. Azeon will be exhibiting here.

3,000+

Attendees

Days of programming

360+

Speakers

25+

Years running

Azeon at CCW 2026

Meet us at the expo hall. Live demos of Agentic AI for customer support.

We'll be on the floor with live demonstrations of how Azeon's agentic AI resolves Tier-1 and Tier-2 support tickets autonomously while keeping humans in the loop for complex decisions. Book a meeting ahead of the event to skip the queue.

Book a Meeting →

At the Azeon Booth

What You'll See at Our Booth

Four things that will change how you think about AI in customer support.

Live Agentic AI
in Action

Watch Azeon's AI agent take a real inbound query, no demo script, no cherry-picked scenario, and resolve it end-to-end. It reads intent, checks policy, updates your CRM, and closes the ticket. All in seconds. The agent doesn't just reply. It decides.

85% First Contact Resolution No human needed for Tier-1 10,000+ concurrent sessions

Deploy Without
Disruption

Azeon doesn't replace your stack. It runs inside it. Native connectors to Salesforce, Zendesk, ServiceNow, Freshdesk, and 50+ platforms mean you go live without a migration, a rebuild, or a single weekend outage. Observer Mode trains on your existing conversations, so by the time Azeon handles its first ticket, it already knows your business.

Go live in weeks 50+ native integrations Zero rip-and-replace

Metrics That
Actually Matter

We don't lead with deflection rates or AI confidence scores. We lead with FCR, CSAT improvement, and cost-per-resolution, the numbers your CFO and CCO both care about. Every client engagement starts with a baseline and ends with a number you can put in a board deck.

+20% CSAT improvement Reduced AHT Board-ready reporting

70%

Cost Reduction

Lower cost per resolution vs traditional support teams

85%

First Contact Resolution

Tier-1 queries resolved without escalation

+20%

CSAT Score Lift

Average improvement across active deployments

10K+

Concurrent Sessions

Simultaneous conversations handled at peak load

Built for
Compliance

Every Azeon deployment is built around your regulatory requirements, PII protection, full audit trails, and escalation protocols baked in at the model level. 99.9% guardrail compliance on policy. Certified and trusted by regulated enterprises across financial services and beyond.

99.9% guardrail compliance Full PII protection Audit trails by default

ISO 27001

SOC 2

GDPR

Certified and trusted across financial services, insurance, and regulated enterprise environments.