Azeon at Customer Contact Week 2026

Azeon at Customer Contact Week 2026 — Las Vegas

CX · AI Event Recap

Customer Contact Week 2026

Over four days at CCW Las Vegas 2026, the Azeon team engaged with customer support leaders, operations teams, and AI practitioners to discuss the future of customer service.

Representing Azeon at Booth #1612, we demonstrated how agentic AI can help organizations move beyond responses and toward resolutions through workflow execution, human oversight, and cross-system orchestration.

The conversations confirmed a major industry shift: customer support is increasingly measured by outcomes, resolution, and business impact.

Following the event, our team documented six key learnings that reveal where customer support is heading next.

June 22–25, 2026

Las Vegas, United States

Caesars Forum

3,000+ Attendees

Explore Key Learnings

About the Event

What is Customer Contact Week?

The global benchmark for customer contact and CX leadership, running for 25+ years.

Customer Contact Week (CCW) is the world's largest gathering of customer contact and CX leaders, held annually at Caesars Forum, Las Vegas. Now in its 2026 edition, CCW brings together over 3,000 senior executives, practitioners, and solution providers for four days of keynotes, workshops, think tanks, and a major expo hall.

The 2026 agenda confronts what CCW calls the "year of accountability": moving beyond AI experimentation into operational deployment. Sessions span agentic AI, workforce optimisation, self-service strategy, compliance, and the human impact of automation.

The CCW Expo Hall is where solution providers offer live demos, 1:1 meetings, and hands-on showcases across AI, analytics, CX management, and automation.

3,000+

Attendees

Days of programming

360+

Speakers

25+

Years running

At the Azeon Booth

What Visitors Experienced at Our Booth

Four things that changed how attendees think about AI in customer support.

Live Agentic AI
in Action

Visitors experienced Azeon's AI agent handling real inbound queries without demo scripts or pre-selected scenarios and resolving them end-to-end.

85% First Contact Resolution No human needed for Tier-1 10,000+ concurrent sessions

Deploy Without
Disruption

Attendees saw how Azeon works alongside existing support stacks rather than replacing them. Native connectors to Salesforce, Zendesk, ServiceNow, Freshdesk, and 50+ platforms demonstrated how organizations can go live without migration projects, rebuilds, or operational disruption.

Go live in weeks 50+ native integrations Zero rip-and-replace

Metrics That
Actually Matter

Our conversations at CCW increasingly focused on FCR, CSAT improvement, and cost per resolution — the metrics that business and support leaders care about most. We demonstrated how customer support performance can be measured through outcomes rather than activity.

+20% CSAT improvement Reduced AHT Board-ready reporting

70%

Cost Reduction

Lower cost per resolution vs traditional support teams

85%

First Contact Resolution

Tier-1 queries resolved without escalation

+20%

CSAT Score Lift

Average improvement across active deployments

10K+

Concurrent Sessions

Simultaneous conversations handled at peak load

Built for
Compliance

Visitors also explored how every Azeon deployment is designed around regulatory requirements, PII protection, audit trails, and escalation protocols. Governance, transparency, and human oversight emerged as important themes throughout CCW, reinforcing the importance of these capabilities.

99.9% guardrail compliance Full PII protection Audit trails by default

ISO 27001

SOC 2

GDPR

Certified and trusted across financial services, insurance, and regulated enterprise environments.