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Azeon at DigitFS FS Technology Summit 2026 | Edinburgh
Event Recap  ·  April 30, 2026  ·  Edinburgh

Where Financial Services
Meets Agentic AI

Scotland's biggest FS technology summit. 500+ senior leaders. One breakfast briefing that set the agenda for the entire day. Azeon held the stage, the floor, and the conversation.

Event DigitFS Technology Summit
Venue Dynamic Earth, Edinburgh
Azeon's Role Exhibitor + Breakfast Briefing Speaker
Azeon at DigitFS FS Technology Summit 2026
Azeon's Session
Brewing Agentic AI into Customer Support for Financial Services: From Queries to Decisions
KM
Kulmohan Makhija
Vice President · Azeon
About the Event

Scotland's Premier Stage for FS Technology

The DigitFS FS Technology Summit brought together the most senior decision-makers in financial services technology at Dynamic Earth in Edinburgh. This is not a general tech conference. Every delegate, every session, and every conversation is anchored to the specific challenges of BFSI operations, compliance, and customer experience.

The 2026 edition made agentic AI a central thread across the day's agenda. The shift in the room was visible: conversations had moved on from whether to adopt AI in financial services to which AI, for which workflow, and who is accountable for the results.

For an enterprise AI company like Azeon, the timing was precise. DigitFS is exactly the room where these decisions get made.

Kulmohan Makhija presenting at DigitFS 2026
Breakfast Briefing Session
Kulmohan Makhija · VP, Azeon
Our Presence

Agentic AI. Real Conversations. Real Decisions.

Azeon did not attend to observe. The breakfast briefing by Kulmohan Makhija, Vice President at Azeon, set a theme the room carried through the rest of the day: AI in financial services must move beyond handling queries to actively supporting decisions.

At the exhibitor booth, the conversations were direct. Senior leaders from retail banking, insurance, and wealth management stopped to understand how agentic AI fits into their customer support stack, not as a pilot, but as an operational decision. These are exactly the conversations Azeon is built for.

85%
FCR outcome showcased
70%
Cost reduction demonstrated
99.9%
Guardrail compliance on PII
Strategic Takeaways
Compliance and PII governance cannot be an afterthought in BFSI AI deployments. It must be a design constraint from day one.
The human-AI handoff is not a failure state. It is a design feature. Getting it right determines whether adoption scales.
ROI measurement in agentic AI must go beyond cost saving. FCR, resolution time, and escalation rate are the metrics that move executive conversations forward.

Key Highlights

1
From queries to decisions: The most impactful agentic AI does not just answer customer questions. It interprets context, applies policy, and supports resolution at a decision level, not just a response level.
2
Integration over innovation: AI success in financial services depends less on the capability of the tool and more on how deeply it is embedded into existing processes, workflows, and ownership models.
3
Compliance is non-negotiable: With 99.9% guardrail compliance on PII and policy, agentic AI can meet the strict governance demands of BFSI. It does not have to be a trade-off between intelligence and control.